In general, you are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the available products or services in the first two weeks after their purchase to ensure it fits their needs.
Refunds apply to:
- subscription products
- physical product orders
- custom orders, which haven’t been produced or shipped yet
Refunds do NOT apply to:
- software downloads (e.g. fonts) unless the ordered products do not work and we are unable to make them work for your intended use.
Refunds can be requested through email.
Refunds can only be executed through the original payment provider that the customer chose during checkout. The refund will be issued within 7 business days.
A refund means that all usage rights granted as part of the order are immediately revoked again.